On-call rotations ensure there is always someone available to respond to incidents. Nova makes it easy to create fair schedules, set up escalation policies, and track coverage gaps.
Go to On-Call > Teams: and click Create Team. Add team members by email or username. Each member needs a Nova account.
Click New Schedule: and configure the rotation type:
Set the handoff time (e.g., 09:00 UTC) and the starting participant.
Define what happens if the primary on-call does not acknowledge within a set time:
Each team member can set their preferred notification method (push notification, SMS, phone call, Slack DM) under their profile settings.
Enable Coverage Gaps Detection: to get alerts when a time window has no on-call engineer assigned. This prevents incidents from going unacknowledged.
When someone is on vacation, create an override by clicking Add Override: on the schedule calendar. Select the replacement engineer and the date range.
Go to Services: and assign the on-call schedule to each service. When an alert fires for that service, it will automatically page the current on-call engineer.
Set up fair on-call rotations and never miss an incident again.
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