Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Account Information:: When you create an account, we collect your name, email address, and password credentials.
• Profile Data:: Profile photos, display names, and preferences you choose to provide.
• Usage Data:: Information about how you interact with our platform, including pages visited, features used, and actions taken.
• Infrastructure Data:: System metrics, logs, incident data, and monitoring information from your connected infrastructure.
• Communication Data:: Messages, feedback, and support requests you send to us.
• Device Information:: IP address, browser type, operating system, and device identifiers.

2. How We Use Your Information

We use the collected information to:

• Provide Services:: Deliver, maintain, and improve the Nova AI Ops platform and its features.
• Monitor & Alert:: Process infrastructure metrics and generate alerts, incidents, and notifications.
• AI-Powered Insights:: Analyze patterns to provide intelligent recommendations and automated responses.
• Security:: Protect against unauthorized access, fraud, and security threats.
• Communication:: Send service-related announcements, updates, and support responses.
• Analytics:: Understand usage patterns to enhance user experience and platform performance.
• Compliance:: Meet legal obligations and enforce our terms of service.

3. Data Sharing and Disclosure

We do not sell your personal information. We may share data in these circumstances:

• Service Providers:: With trusted third-party vendors who assist in operating our platform (cloud hosting, analytics, email services).
• Legal Requirements:: When required by law, subpoena, or government request.
• Business Transfers:: In connection with a merger, acquisition, or sale of assets.
• Consent:: With your explicit permission for specific purposes.
• Aggregated Data:: Non-identifiable, aggregated statistics may be shared for research or marketing.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption:: All data in transit is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256.
• Access Controls:: Role-based access controls and multi-factor authentication protect platform access.
• Infrastructure Security:: Our systems are hosted on enterprise-grade infrastructure with continuous monitoring.
• Regular Audits:: We conduct security assessments and vulnerability testing.
• Incident Response:: We maintain incident response procedures to address security events promptly.

While we strive to protect your information, no method of transmission or storage is 100% secure.

5. Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Account Data:: Retained while your account is active and for a reasonable period after deletion requests.
• Metrics & Logs:: Infrastructure monitoring data is retained based on your subscription tier (typically 30-365 days).
• Incident History:: Incident records are retained for compliance and audit purposes.
• Backup Data:: Backups are retained for disaster recovery and are periodically purged.

You may request deletion of your data by contacting us at privacy@novaaiops.com.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access:: Request a copy of the personal data we hold about you.
• Correction:: Request correction of inaccurate or incomplete data.
• Deletion:: Request deletion of your personal data, subject to legal retention requirements.
• Portability:: Request your data in a portable, machine-readable format.
• Opt-Out:: Unsubscribe from marketing communications at any time.
• Withdraw Consent:: Where processing is based on consent, you may withdraw it at any time.

To exercise these rights, contact us at privacy@novaaiops.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Functions:: Enable core platform functionality and security features.
• Preferences:: Remember your settings and preferences.
• Analytics:: Understand how users interact with our platform.
• Performance:: Monitor and improve platform performance.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

8. Third-Party Services

Our platform may integrate with third-party services for:

• Infrastructure Monitoring:: AWS, Azure, GCP, Kubernetes, and other cloud providers.
• Communication:: Slack, Microsoft Teams, PagerDuty, and email services.
• Analytics:: Service performance and usage analytics providers.

These integrations are governed by their respective privacy policies. We encourage you to review them.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant authorities.
• Compliance with applicable data protection frameworks.
• Data processing agreements with service providers.

10. Children's Privacy

Nova AI Ops is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting a notice on our platform.
• Sending an email to your registered address.
• Updating the "Last Updated" date below.

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Email: privacy@novaaiops.com
General Inquiries: info@novaaiops.com
Support: info@novaaiops.com

Nova AI Ops, Enterprise AI-Powered Infrastructure Operations Platform